GE
Genevieve E

1 reviews | Active since Dec 2018

18 Dec 2018, 20:03

Superstar service from Itumeleng Koko!

I called Miway extremely irate because although I had changed my debit order twice, it was still not corrected and my old debit was still being used. They even read my new banking details back to me when I called. Well Itumeleng Koko got the brunt of my anger but did she step up and not only deal professionally with me and calmed me down but she solved my issue by eliminating the old details that was causing my irritation. She then further e mailed all my statements to my new e mail address which was also not updated. I asked her for a quote on a new car I intended buying and within minutes she gave me a quote and e mailed me a copy as well. Impressive! Her service left me delighted and happy. Thanks to Itumeleng I will remain a dedicated client of Miway!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Dec 2018, 08:54
Official
We are thrilled to hear that Itumeleng managed to turn things around. Thanks for giving her a chance to show you just how much we value you as our client and apologies for upsetting you initially. We assure you that your feedback is valuable to us and that we'll put it to good use.

Kind regards,
The MiWay Team