IM
Ignatius M

1 reviews | Active since Dec 2012

07 Jun 2019, 08:38

Superb Service From Nomhle Mabe :-)

Well after a horrible claims process and the waiting which honestly I feel Miway is horrible in keeping their clients informed and fail to engage with them, like really if you have a claim it should take me to contact you and follow up , the person in-charge of this claim doesn't even bother to respond on my emails. therefore contacted Miway spoke to lady by name of Nomhle Mabi , well as for her she was so professional and she is a keeper, she goes the extra mile and actually I wish she was my claims handler. great job Nomhle you will go far in this industry if you actually keep listening to your clients and not treating them just like another number. :-)

By the way I would like to also find out why my key cant be part of this claim as it was bent but wasn't broken , only broke after the impact from the accident, but some consultant said its wear and tear . really ?? is that now an excuse for me to pay another vehicle excess for the key which is now in two piece but was intact before the loss. Miway though....

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Replies (3)
MiWay Insurance
MiWay Insurance's reply07 Jun 2019, 09:22
Official
Thank you for taking the time to write to us! We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly.

Best regards,
The MiWay Team
IM
Ignatius M's update10 Jun 2019, 08:50
Reviewer Update
I still haven't received any correspondence from you guys regarding this query, but you voted #1 on hellopeter , really ?
Can someone contact me on this thanks 
MiWay Insurance
MiWay Insurance's reply10 Jun 2019, 13:57
Official
We’re so sorry to hear that we’ve let you down. Someone will be in touch shortly, to turn things around!
 
Best regards,
The MiWay Team