Super Service #ThumbsUp

So I purchased a high risk vehicle back in 2016(2011 model), did the whole Insurance cover admin prior to collection of vehicle. Little did I know that the vehicle information was incorrectly captured(human error), I have been happy with MiWay since 2014 and have been a good client to them(as they would affectionately remind me).

Fast forward to 2018, I received a "courtesy" call to see if was all was well, like any other car owner, I took my chance at reducing my premium as the value of the vehicle had dropped(shrug). In so doing, the incorrect car details were noticed, rectifying the error activated the company's policy which states that highrisk vehicles require a tracking device in order to be insured with them.

At that moment, I was fed up because I am not a fan of the device. Asisipho Ntwanambi is the lady who assisted me on Friday(18th May 2018). So now I had to pay extra for something I did not want.

On the 21st May 2018, she called me again, informing me that she had escalated the matter to her superiors and kept following up on it. to cut a long story short, I got a lower than expected premium with Household contents cover, a tracking device and a whole lot of insight.

She is a gem in the crown, she is extremely knowledgeable and friendly too. I can safely say that I am happy with MiWay, I hope they keep it like that and keep such quality employees like Asisipho.