Such poor service from Miway it's unbelievable

I'm really disappointed with the manner in which I have been treated regarding my recent claim. Firstly I did not receive feedback for sometime before the one of the claim was settled. Then for some technicality you want to investigate a legitimate claim for the cellphone, I said the phone I insured was an A5 and provided the imei number however the correct phone is an A31 so now you want to reject the claim because I got the make incorrect even though I provided you with the correct imei number. If my memory serves me correct I remember giving you the insured amount and im paying a premium for it. Can Miway make my customer experience better instead of trying to find ways to reject our claim. You were told to verify the facts of the sales call with me but dololo and im still waiting for feedback. To make your job easy just check the ITC for which number was used in the phone and let stop with delaying tactics. I know you have great agent like Kitlano Cawe but the claims agents are really bad.