Substandard Service
<p>I had a claim on my vehicle about a month ago. The advisor assigned to my case is Shamel Mothibeli. Needles to say, she just does not care. I have sent MULITPLE emails with NO response from her.<br />I always have to follow up and get NO response from her or Miway. When I phone the number provided by Shamel, she is never in the office or availabale, and I have to speak to another advisor, who is not fami**** with my case and "will get back to me".<br /><br />Get your act together, I pay for a service and expect that service to be delivered.</p>
We are truly sorry to hear of your experience. We have assigned your note to our claims team and they will be in touch with feedback.
Best regards,
The MiWay Team
Best regards,
We are truly sorry to hear of your experience. We have assigned your note to our claims team and they will be in touch with feedback.
Best regards,
The MiWay Team
Best regards,
Apologies for the let-down on your claim DeWet!
Shamel has since been in touch to discuss your concerns in more detail. We’re also happy to report that she has since authorised the additional repairs to your car. Please give us a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,
Apologies for the let-down on your claim DeWet!
Shamel has since been in touch to discuss your concerns in more detail. We’re also happy to report that she has since authorised the additional repairs to your car. Please give us a call should you need anything else.
Kind regards,
The MiWay Team
Best regards,