1 reviews | Active since Sept 2014
SUBMITTED CLAIM A MONTH AGO FOR VEHICLE ACCIDENT WITH NO FEEDBACK
On 17 July 2025 I submitted my claim to Miway insurance for vehicle damage to my Renault Captur.
Claim Number: C***
I sent my documents to ***. I also followed up on 24 and 31 July 2025 to not only the liabilities email address but to 3 different individuals via ***, *** and ***.
I received no feedback or confirmation from anyone. It was as if no one was going to ever get back to me. I then tried calling Miway on their customer care number which did not work. I called Miway again last week and was advised that the agent dealing with my matter is on leave. I find it hard to believe that the agent is on leave for an entire month. Moreso, that him being on leave means no one else is able to assist me. The agent I spoke to advised that she would escalate the matter. To date I have received nothing. My car remains damaged and rotting in my garage more than a month after I was in an accident.
I am disgusted by Miway and their lack of urgency. I am going to take this matter further if no one assist me by the end of the week.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
It is now more than a week since I was advised I would receive feedback. To date nothing has been done. The phantom agent dealing with my matter is still on leave and his existence is still unknown to anyone within the organization. An agent called me once last week and advised that there is an excess that needs to be paid from the insured that has cover with Miway. Miway advised they will follow up and provide feedback but to date nothing.
I was also advised that if they are unable to contact their own Policyholder, I must deal with him directly. What does this mean? Miway has not assisted once. It must also be noted that this was a company vehicle that damaged by vehicle so there would be fleet management involved.
What is being done? Is this how Miway operates. Trying to save money money for their clients by letting innocent peoples vehicle's get damaged without any assistance.
I am extremely disappointed and demand someone provide me with solid feedback. I don't want phone calls like I did last week confirming they know that I have a complaint but not knowing anything about the complaint and what is the progress here!!!
It is now more than a week since I was advised I would receive feedback. To date nothing has been done. The phantom agent dealing with my matter is still on leave and his existence is still unknown to anyone within the organization. An agent called me once last week and advised that there is an excess that needs to be paid from the insured that has cover with Miway. Miway advised they will follow up and provide feedback but to date nothing.
I was also advised that if they are unable to contact their own Policyholder, I must deal with him directly. What does this mean? Miway has not assisted once. It must also be noted that this was a company vehicle that damaged by vehicle so there would be fleet management involved.
What is being done? Is this how Miway operates. Trying to save money money for their clients by letting innocent peoples vehicle's get damaged without any assistance.
I am extremely disappointed and demand someone provide me with solid feedback. I don't want phone calls like I did last week confirming they know that I have a complaint but not knowing anything about the complaint and what is the progress here!!!