Subject: Request for Policy Cancellation and Concerns Regarding Service Received I am writing to express my dissatisfaction with the service I have received from two of your agents, Thabani Mnguni and Paseka Marite, regarding my recent request to cancel

Subject: Request for Policy Cancellation and Concerns Regarding Service Received I am writing to express my dissatisfaction with the service I have received from two of your agents, Thabani Mnguni and Paseka Marite, regarding my recent request to cancel my insurance policy due to loss of employment. Despite my proactive efforts to initiate the cancellation process, I have been repeatedly directed to different representatives without receiving a clear resolution or confirmation of the policy's cancellation. This situation has caused unnecessary inconvenience and frustration. There is no assistance ensuring the prompt cancellation of my policy. I have used the WhatsApp platform and I called directly to affirm the cancelation. I would appreciate a written confirmation of the cancellation to avoid any potential liability for future payments.