SUB-STANDARD SERVICE

Dear MiWay Insurance, I write this review with so much disappointment as this is not the first, OR second time you have let down another loyal customer. I moved all my insurance policies to your company, business insurance, household contents and life insurance, yet I still receive SUB-STANDARD service... Is this acceptable?

On 12/01/2021 I submitted a claim for a ****** cellphone and had to follow up on the claim, every.single.time, even to get my voucher sent to me as the claims advisor showed absolutely zero sense of urgency, even though I informed her that the phone was needed in order for my husband to work and earn an income. The voucher was sent to me on 01/02/2021, I replaced the device on the same day and contacted MiWay to update the policy on 02/02/2021, adding the new device to the policy, when I was informed that the claim was still in progress, and the advisor stated he would request for the claims department to remove the previous cellphone since it was no longer in my possession and already claimed for and replaced.

I called MiWay again on the 11/02/2021 and the old device still reflected as, claim in progress, where once again, I informed the advisor that it needed to be removed and she again requested the claims department to remove it and informed me that I had a credit and asked if it would be possible to use against my next debit, which I gladly agreed to.

On the 27/02/2021, to my horror, I saw a debit order of R718.04 go off my bank account, meaning that the ****** device is STILL on my policy, even though I requested for it to be removed TWICE, and will be one full month on 01/03/2021 that I am still being charged for something that has been replaced and updated.

Please let me know what is going on? Do I need to find a different insurer who can competently action a simple request since I am not sure this is something MiWay are capable of?

My claim number for your ease of reference, C***.

Please get this sorted, I am not prepared to pay over R700.00 per month when my premium should be around R500.00 or so.

Thank you Mrs. I Joubert