Struggling to get money back

I have send a cancelation of policy letter on the 31st March, after phoning several times they still took the money on the 24th April from my account,<br> I Phoned them on the 24th April to action the reversal. The agent had a very poor attitude and when I phoned again today 08/05/15. <br> The refund was never actioned, after requesting to talk to a manager, I was notified that they are busy today and will phone me back as soon as they become available.<br> I have still not received any confirmation that the policy was cancelled and no manager has taken any interest of returning my request.<br> <br> Miway is only interested in their gain and once you cancel their services it becomes a problem to get back what is owed to you<br>