STRUGGLING TO GET EXCESS MONEY RECOUPED

My daughter was involved in an accident last year October. The car was repaired and we paid the excess which was due. MiWay claims department or whatever section in the claims department is supposed to get the excess from the person who caused the accident. It has been an uphill battle with MiWay telling me various stories about their problems in getting the person to repay the excess. They said the person had not reported the accident to their insurance- therefore they will try to get him to pay- but it is a struggle to get through to him or something. If I do not inquire with MiWay, there is definitely no update provided to me. I called MiWay last week Monday, the 3rd March- they promised to call me back with an update- I am still waiting. I have been checking on them since December. At this point I do not know whether MiWay is still interested in resolving this matter or I must just accept that I will not get my excess back. I do not understand why I have to be on their backs if it is their responsibility, as my insurer, to recoup the money on my behalf. Perhaps I am unreasonable- but this is the 5th month after the accident- I have lost all hope. I have been with MiWay for a long time and this kind of treatment is TOTALLY UNACCEPTABLE.