Struggling to get assistance

I was stuck on Saturday, if you call the call Centre there is no emergency option. I did not have the roadside assist nr as I have not received any documents yet. I tried google, no luck. Called the call Centre 3 times, no luck to speak to and agent. try to log on to the MiExpress...cannot get logged in..what a frustration..I had to rely on strangers to assist me but I have the benefit with my insurance..i am not a happy client at this moment ..