GM
Grace M

1 reviews | Active since Sept 2023

02 Sept 2023, 00:12

Stripped and Left hanging...

It is with dismay and great disappointment that one writes this review, I was insured with Miway Insurance up until May/June the cause of finding myself changing insurances was when I proceed a content claim Mid-March this very year, due to loadshedding damaging my TV. In April a pick up was done and as I was doing follow-up due to not having in my possession the proof of purchase, I couldn't be assisted or the claim couldn't be proceed nor my television returned. It is with sadness to confirm that to date no form of communication has been forwarded/received, so I took it upon myself to change insurances due to the deceit and disappointment experienced but sadly with all the negatives experienced the insurance is still deducting despite the fact that myself and my current insurer agreed can cancel on my behalf. All confidence has been lost and to this day I haven't received my TV and had to commit to buying yet another TV set but it was mentioned that the claim was proceed yet no payout was received from my end.

Grace Michel Mapanzela

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply08 Sept 2023, 05:54
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team