Strike two for MiWay Insurance

When I first reported to MiWay that someone had driven into my vehicle it was handled efficiently by the agent concerned and I was asked to post a comment on Hullo Peter, which I did. However now that I am at the repair stage, things have gone decidedly pear shaped. My policy covers car rental in the event that my vehicle is not drivable or if it is in for repairs. More than two weeks ago I tried to make arrangements for the hire vehicle when mine would be booked in at the panel beaters (which was this morning). I was informed to call 48hrs prior to the date so on Thursday I called only to be informed that MiWay does not handle rental bookings on Thursdays and Fridays. ?? I must call again on Monday (today) when my car goes in and I will have to make a plan for transport for the day while MiWay arranges the hire vehicle! I made a plan, dropped off the car at the panel beaters and loaned a vehicle. I tried in the morning, at midday and late afternoon to get the hire vehicle arranged. Each time reaching a different agent, having to repeat the whole story and being promised that they would call me back with the arrangements. Needless to say they didn't. During the last call of the day I was asked if I could drive to the airport (2 hrs from where I live in another province) on Tuesday morning to collect a vehicle! Why have I been paying for car hire cover when it is clearly not available despite my best efforts? This is my second experience where MiWay has over promised and under delivered....