Stranded on the N2 and disappointed in Miways road side assist.

I turned to Miway to use my road assist when my vehicle overheated on the N2 near Hibberdene. There I was alone stranded with my 2 doggies from 3ish to about 7ish when Natal recovery, a professional tow truck company arrived after ********** service by B&H towing fm Port Shepstone who arrived 5.20 ish without the driver details being sharing with me plus I swear he was high/drunk or both hence questioned a bit then he phoned his apparent boss/Owner Bongani who obviously advised him to leave so he just got in his unmarked truck and drove off leaving me alone in the dark on the Hibberdene offramp which I felt was easier to be "picked up" yet it was more dangerous as I was a sitting duck with my flat battery too. I had to request/insist on security/someone to wait with me and Jaco from Lazer, my security company anyways came to my aid thank goodness. I finally got dropped off 9.15pm. I was disappointed with the delays and unprofessional service and was advised by Haniph Nkuna that the delays and issues would be escalated on Friday yet I'm still awaiting somebody from Miway to follow up / be in contact with me. I must admit I'm very disappointed with the lack of concern or care. I literally could have been hijacked or wiped out on the N2. My 2 vehicles have been insured for a few years with Miway but I have not yet had to use their services nor benefits. Seriously considering changing my vehicle Insurers as that experiencewas very traumatic. Their whatsapp line is handy but hopefully someone Senior goes through the messages and realize the whole ordeal was handled inefficiently. I am grateful they assisted and covered my tow fees at aprox R1600 as they advised I have 3 benefits up to R4000 iro each vehicle. Now they say I have used all 3 of my annual benefits which I disagree with. A dismayed, Tanya Hall.