1 reviews | Active since Dec 2016
Stranded in the Karoo
<p>My car broke down 20 km before Richmond in the Northern Cape on my way to Durban. Miway send a tow truck from 200km away( Graaf Reinet in the Eastern Cape) while Richmond had a towing service leaving us on a public holiday for almost 3 hours in the brutal Karoo sun with my family and grandma of 90 years old stranded at a very dangerous place next to N1! As my first time breaking down I had no experience and didn't know what to do. Miway didn't assist me with anything else! I had to find a mechanic and accommodation myself and when I phoned back to ask about accommodation and car rental they stated that I had to request accommodation with my original call and the car rental is only available in the case of an accidents. It was a very big struggle to get accommodation in that little town as everything was booked. I’m very disappointed in the lack of compassion and service I received and it is unacceptable to dictate when I have to submit different claims especially being in that state and the fact that the consultant didn’t advise me to the fact that if I should have additional claims to submit them immediately. The consultant should have walked me through all my options and assisted me not try to trap me by omission.</p> <p> </p>
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Best regards,
The MiWay Team
I refuse to accept the response as it was Miways fault my family and I had to sit in the sun for 3 hours next to the road. We could have been picked up in half in hour if a local tow company were used. In the end the claim will be for far more as the tow truck had to come from so far away and causing me hell and a lot of discomfort to wait for him. The reason why I didn’t log the accommodation claim immediately was because I was tired, dehydrated and needed to get my grandma to safety and a place to rest. Also I was never informed about the rule that you must claim it immediately. As people dealing with this daily, Miway consultants are supposed to support and assist clients and not prolong and cause us more discomfort. If I had arrived in Richmond much sooner, my car would have been fixed already as I lost out on the last part and had to order a new one causing me to stay on in Richmond until car is fixed causing me my whole holiday. I’m still stuck here and have to pay for everything myself as Miway refuse to help.
I refuse to accept the response as it was Miways fault my family and I had to sit in the sun for 3 hours next to the road. We could have been picked up in half in hour if a local tow company were used. In the end the claim will be for far more as the tow truck had to come from so far away and causing me hell and a lot of discomfort to wait for him. The reason why I didn’t log the accommodation claim immediately was because I was tired, dehydrated and needed to get my grandma to safety and a place to rest. Also I was never informed about the rule that you must claim it immediately. As people dealing with this daily, Miway consultants are supposed to support and assist clients and not prolong and cause us more discomfort. If I had arrived in Richmond much sooner, my car would have been fixed already as I lost out on the last part and had to order a new one causing me to stay on in Richmond until car is fixed causing me my whole holiday. I’m still stuck here and have to pay for everything myself as Miway refuse to help.
Thanks for bringing this to our attention! We confirm that Michael has been in touch to assist with your policy. We thank you for giving us a chance to make things right. Please give us a shout if you need anything else!
Best regards,
The MiWay Team
Thanks for bringing this to our attention! We confirm that Michael has been in touch to assist with your policy. We thank you for giving us a chance to make things right. Please give us a shout if you need anything else!
Best regards,
The MiWay Team