1 reviews | Active since Nov 2009

02 Aug 2017, 15:29

stop taking my money

<p>I called miway to cancel my policy and amongst many of my calls, i spoke to Rosiwa on the 27/06 to cancel, but till to date my bank account is being debited. i have been reversing the d/o for the past 2 months. this is affecting my credit rating negatively. i am not a happy client and a consultant called me on monday and i informed her that i am no longer their client. she saw that on the system and the call was cut short.</p> <p>miway, stop debiting my account, i am no longer your client. you have not been able to give me a better price on my cover and i looked for cover elsewhere.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply02 Aug 2017, 15:51
Official

We're so sorry to hear that you feel this way and we assure you that it's never our intention to cause you any hassles. We have passed your feedback on and someone will be in touch.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply15 Aug 2017, 09:34
Official

We are terribly sorry for not getting things right initially and for any hassles we have caused you - we assure you that this is not the MiWay way! Dimakatso has called to apologise and to confirm that your policy has been cancelled.

Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!

Kind regards,
The MiWay Team