******/missing car parts

My car was involved in car accident on the 12th of june 2021claim was logged and on the 9th of july 2021 my claim was rejected and within 14 days prior to my appeal i need to fetch my car from auction nation yard where they keep all accident damaged cars, when i approached the yard only to find to findout that there are missing parts on my car, i wrote an email to inform miway about this and they told me they will investigate and get back to me. In their respond "they agreed that they will pay for those missing parts". I koketso as miway client I feel de*****ed in this situation and i wont accept any payment for my car parts from miway because if they allow their staff to ***** from clients assets and think they can jst cough money to cover that then this is total *****. My car is less than a year old, it has been to service once, less than 30ks,so everything on that car is brand new, so m not surprised they managed to ***** my car parts. So miway condones *****ing from clients while claims still on going, DO they expect me to take that car as mine after parts where ****** in their care, is their responsibility to make sure my car stays the same way until all claim process is complete. THE REALITY IS MY EXPERIENCE WITH MIWAY IS DISASTROUS, THIS INSURANCE COMPANY IS USELESS AND THE ONLY THING FOR THEM IS TO MILK YOUR MONEY