****** car parts at storage facility

I write this complaint with great dissapointment. As a loyal client of Miway i got into an accident on the 28th of Aug, the car was towed to SMD PTA west and was unattended for 7 days awaiting claim auth and assessment by assessor. Upon collection of my car on the 22nd of Sept from Bens Panel beaters i was made aware by the panel beaters that my airbag on my driving wheel had a problem, when i checked it i realised this was not the original part. Bens showed me pictures of the car when it arrived in their premises from SMD, this alarmed possible theft from storage or towing track that was left in their trusted position as elected by Miway. I then raised this problem with Miway, i provided full proof of all the damage and the state which my car was in when it was towed. There was no internal damages, only external. SMD was then found guilty and Pieter told me that they will cover the cost of repair and till now i am still waiting for their call and this **** part is making a terrible noise in my car which annoys the day light out of me. Pieter is refusing to provide me with telephone numbers the responsible person at SMD. Claim number: C659731 I request urgent help here