****** car and insured with Miway

My car got ****** on 4th June 2021. Miway expected me to deregister the car at a lengthy fee as they do not have the facility to do this. I went numerous times to the licensing department, they were either closed for sanitizing or they have reached their maximum capacity of people so to enter they expect a bribe. I eventually got it done at a private company for a lengthy fee. Miway also then expects me to post the car keys, original deregistration paper and original signed copy of some documents to specifically postnet and then expects me to still send the waybill number! I have incurred over R1000 in expenses in doing all of this whereas I paid over R800 a month for insurance on my car and I had to still do all of the above. As a working mum and woman, I found it really inconvenient to do all of this and I had to take hours off from work and on top of everything, is Miway going to reimburse me for all of this? Surely they should have a facility to deregister ****** cars and a facility to send someone to collect the above mentioned documents. Did anyone else experience this?