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michaelmostert M

1 reviews | Active since Sept 2016

11 Jan 2018, 10:16

Still waiting for my R400 - A month later

Miway Called on 22 December 2017 and offered to beat my current car insurance premiums or otherwise pay me R400. Obviously they were not able to hence this complaint. The consultant that contacted me - Bongani (No Surname Given) advised that I send an updated Schedule of my current insurer (no Older than 3 months) to ********** and make the Subject line - Att: Bongani & SmangaR400 challenge. I sent the mail on the same day (22 December 2017). At the time, the schedule was just under 3 months old. I HAVE YET TO HEAR ANYTHING!

To top it all off, Monday (8 Jan 2018) I got another call from Miway, this time the consultants name was Adrian. He started with the whole speech of how they will give me R400 if they cannot beat my current premium. I explained the story and he said that he would get back to me.

WOULD YOU BELIEVE IT! I AM STILL WAITING!

If they ask me for my schedule now, it will be over 3 months. Nice way to not hold up to your promises. I will never join Miway and will always recommend that people avoid them like the plague.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply11 Jan 2018, 10:25
Official

Thanks for your note - we have passed it on to our Sales team and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply24 Jan 2018, 15:45
Official

We’re sorry that you’ve been waiting for feedback – we assure you that this is not the MiWay way. We’ve since paid the money and we urge you to let us know if you need help with anything else!

Kind regards,
The MiWay Team