SW
Simon W

1 reviews | Active since Jul 2013

05 Jul 2016, 07:53

Still waiting for my call back

<p>I spent over 45 minutes on the phone trying to get a quote! I went through 3 people, one managaer even admitting he doesn’t understand bicycle insurance!!! After asking to be transferred to some one that does know what they talking about, I was put on hold again for a ridiculous amount of time and then promised someone would phone me back.</p> <p> </p> <p>I AM STILL WAITING!</p> <p> </p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply25 Jul 2016, 05:56
Official

Good day Simon

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver and that we’ve investigated and passed your notes on to all involved.

Lindo has since called to assist you with your policy and we urge you to give us a call if there's anything else we're able to help with.

Kind regards,
The MiWay Team