WG
Wikus G
1 reviews | Active since Mar 2009
21 Sept 2020, 10:43
still waiting for a response based on complaint dated 15 September?
I logged a complaint on hellopeter dated the 15th of September and received a reply the same afternoon to indicate that I will get a response as the matter was escalated to the relevant department.
It has almost been a week and still I am waiting? Then there is the treat your customer fair survey you send? How is this treatment being fair?
I fail to understand how it can be so difficult to resolve the matter.
When will I get a response?
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Replies (2)
MiWay Insurance's replyOfficial
21 Sept 2020, 14:43This is unacceptable, and we apologise for the inconvenience and frustration you have experienced. Someone will be in touch shortly to sort this out! Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply21 Sept 2020, 14:43
Official
This is unacceptable, and we apologise for the inconvenience and frustration you have experienced. Someone will be in touch shortly to sort this out! Best regards,
The MiWay Team
The MiWay Team
WG
Wikus G's updateReviewer Update
22 Sept 2020, 09:22I received a call yesterday and the more I have been thinking about it, the more irate I get. Apparently Miway outsource their business to a outside party and they then contact you. This is now the excuse on why they cannot pay me the R400 for not being able to better my current insurance premium.
The fact of the matter remains, the person that contacted me is representing Miway , irrespective on whether he is an employee or not, the system used to quote me is the Miway system with their variables to determine a consumer's risk profile and at the end to calculate a premium.
Not sure whether this is then the way to not to pay , but this is not acceptable. I was quoted a premium as determined by Miway and therefore whether or not the person is employed by them, it does not matter. What would the outcome have been if they could offer me a better premium? the policy would have been underwritten by Miway?
Sorry, but I am not accepting the explanation.
The fact of the matter remains, the person that contacted me is representing Miway , irrespective on whether he is an employee or not, the system used to quote me is the Miway system with their variables to determine a consumer's risk profile and at the end to calculate a premium.
Not sure whether this is then the way to not to pay , but this is not acceptable. I was quoted a premium as determined by Miway and therefore whether or not the person is employed by them, it does not matter. What would the outcome have been if they could offer me a better premium? the policy would have been underwritten by Miway?
Sorry, but I am not accepting the explanation.
WG
Wikus G's update22 Sept 2020, 09:22
Reviewer Update
I received a call yesterday and the more I have been thinking about it, the more irate I get. Apparently Miway outsource their business to a outside party and they then contact you. This is now the excuse on why they cannot pay me the R400 for not being able to better my current insurance premium.
The fact of the matter remains, the person that contacted me is representing Miway , irrespective on whether he is an employee or not, the system used to quote me is the Miway system with their variables to determine a consumer's risk profile and at the end to calculate a premium.
Not sure whether this is then the way to not to pay , but this is not acceptable. I was quoted a premium as determined by Miway and therefore whether or not the person is employed by them, it does not matter. What would the outcome have been if they could offer me a better premium? the policy would have been underwritten by Miway?
Sorry, but I am not accepting the explanation.
The fact of the matter remains, the person that contacted me is representing Miway , irrespective on whether he is an employee or not, the system used to quote me is the Miway system with their variables to determine a consumer's risk profile and at the end to calculate a premium.
Not sure whether this is then the way to not to pay , but this is not acceptable. I was quoted a premium as determined by Miway and therefore whether or not the person is employed by them, it does not matter. What would the outcome have been if they could offer me a better premium? the policy would have been underwritten by Miway?
Sorry, but I am not accepting the explanation.