Still no response

On 11 December I had an accident with my vehicle, and the vehicle was not driveable afterwards. I put in a claim with MiWay. It has been more than 2 weeks now, and I still don't even know if my claim is approved. MiWay cannot even tell me that. This type of service is totally unacceptable. I am sitting without a vehicle, and worrying how I am going to get to work everyday. My insurer, who is supposed to be my comfort in this situation, is instead adding to my stress. This is impacting my work and if this is not resolved soon, I will have no option but to fix the damages myself and then change insurers. I'd rather give my money to a insurer who will provide real peace of mind, and not add to my stress.