Still No Progress from MiWay – Deeply Frustrated

Following my initial complaint about MiWay’s poor service delivery regarding my claim, I was contacted to check if the service had improved since then. Unfortunately, I have to report that nothing has changed — in fact, the situation is more frustrating than ever.

My claim remains unpaid. Every time I follow up, I am told it's with a different department. It was with the legal department for almost three weeks, and now it's been with the claims department for another two weeks. Each time I ask for an update, I’m met with the same response: “We’re still waiting for something.” They keep requesting documents one at a time, creating unnecessary delays and dragging the process out without any resolution in sight.

I find it extremely unfair to be left in limbo like this. I am now paying my second car installment for a vehicle that has been written off — a car I no longer have. I can't even risk skipping a payment, because that would damage my credit profile. The settlement letter from the finance house has been sent to MiWay for the fourth time just last week, and still, no payout confirmation has been issued.

All I ask for is closure and fairness. I want to move on from this experience, but it’s impossible when MiWay continues to show a complete lack of urgency or empathy. It has been emotionally and financially draining to deal with this claim since the accident was reported. I wouldn’t wish this experience on anyone else.

I sincerely hope this is resolved by the end of tomorrow. But at this stage, I have lost all confidence in the MiWay claims process.