Still no feed back

My vehicle was repaired by Gateway panelbeaters about 3 months ago. Gateway panelbeaters is the only panelbeater that Miway uses (as i was advised).During December , I took my car for a wash and polish , and it was pointed out to me during the polish that the colour of the fender that was repaired was different from the rest of the car. I contacted the panel beaters directly and cc'd miway in on all communications.I was told to bring the vehicle back in and that they could not provide me a courtesy car as they do not have auto cars. I arranged a lift from the panel beaters back home , and a lift to work for the duration that my car was repaired.All I asked was that the vehicle be delivered to me once repaired as i could not get a lift from CBD (JHB) to centurion during working hours.Two days later , the vehicle was returned. On the right door is two patches of paint , the aligment between the fender and the bumper is uneven , as well as between the fender and the bonnet. My light is also scatched. I contacted Miway , and received no feedback. To date , I am still awaiting feedback.Miway is quick to increase premiums but cannot assist when you really need them. What is the point ?