BS
Baiano S

1 reviews | Active since Dec 2009

28 Jul 2015, 12:03

Still no call back

Yesterday I think I called for about more than 3 times to enquire why the debit that was suppose to go through on 25th never go through.<br> I left my details twice in the recording machine, and also left my details with one of the attendants in order to be called back, and I was promised to be called back as the Call Centre was experiencing high volume of calls coming, but to this end, I haven't gotten any call.<br> <br> Could it be things have changed on Miway lately with their active follow-ups to client queries or what... or such follow-ups left with Stella Shongwe who would do follow-ups for me?

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Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Jul 2015, 16:54
Official
Hello Baiano,

Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery - thanks to your feedback.

Thanks for giving us another chance to make things right, and please don't hesitate to give us a shout if you need any further assistance!

Kind regards,
The MiWay Team