Still hanging PG Glass Vs MiWAy Insurance (WindScreen Claim)

<p>I registered my windscreen claim with MiWay Insurance on the 01 December 2016 and on that day I received a call from PG Glass informing me that they have received my windscreen claim at MiWay Insurance and the lady gave me two options either to take my car to the nearest PG Glass Shop or use their PG Glass Mobile and I opted for Mobile.</p> <p> </p> <p>She requested the car model that need windscreen replacement and street adress where my car will be found for fitment, of which I provided. On the following day the lady contacted me again confirming that they have a windscreen on stock and she wanted to know as to when can they come to replace windscreen. I responded that I prefare 19 December 2016 since currently I do not have money to pay the access fee.</p> <p>On the following week I received another call from PG Glass from a gentlemen who confirmed my details that I provided including fitment date/day. These morning 19 December 2016 when I want to enquire as to how I am going to pay the access fee that is where I was informed by PG Glass Head Office that my claim ( ********** ) was not booked and they will enquire at Centurion Branch and they promised to provide feedback to the matter (At the time of writing these bad service, no call was received)</p> <p>I contacted MiWay Insurance explaining my frustration regarding my windscreen replacement. The 1st gentlemen who assisted me promised to call me back with the wayforward to the matter after contacting PG Glass and I left my cellphone number with him and it seems he re-registed my glass claim instead I received ref number C798312 via SmS. I immediatly called MiWay with the reference number and the lady who assisted me requested me to hold the line so that she can enquire from PG Glass and I was put on hold untill my call was disrupted or dropped. </p> <p> </p> <p>To date I am not sure whether PG Glass still going to contact me to resolve the matter or MiWay Insurance is also still waiting to hear from PG Glass. I am really disappointed with such a service especially whereby I pay my monthly premium promtly without any delays.</p> <p> </p> <p>Metro Police are on my case when they notice a cracked windscreen</p> <p> </p> <p>Regards</p> <p>Concerned Client</p>