Still Debitting Account after attempts to cancel Policy

Good day,

I had a policy with MiWay on my Car. I cancelled the policy two months ago via email, as for the life insurance with them as well, via email. The Life insurance went smooth no issues. The Comprehensive Insurance I have been struggling since.

They keep on debiting my account and at the time they debit there is not sufficient funds, and every time I pay R147.00 if it is unpaid. At this stage it is 3 times already.

I had my bank block them and it still goes through.

I tried calling and spoke to someone who asked why I want to leave them etc etc, the same old. I told him that I got a better deal elsewhere. He then transferred me to someone to assist, after I chose the right option at first!!

He then put me on hold for a while, after I told him I do not have time!

I hung up the phone, when I entered a meeting someone tried calling me and never after that again! Why must I be put on hold the whole time when I just want to cancel!

He knew I wanted to cancel why could he not just cancel and notify me via email?

I want MiWay to pay for the bank costs I have occurred and I want the policy to be CANCELLED!!

Thank you

Levon van Wieren ********** 960