Still awaiting resolution

My car was broken into on Sunday 30 January 2022. I immediately logged a claim. Today is now 8 February 2022 and Miway has still not made contact. I have spoken to them on their live chat system with no success. I have also noticed that Miway has a habit of barely letting the phone ring twice before cutting the call and blaming the client for not answering. Yet yesterday I answered very quickly, the call connected and THEY put the phone down. If you don't want to work, then step aside as there are many other people who are desperate for work in this country. Then the client must spend more money calling them back. This after it seems my case has been shifted from person to person. They haven't even bothered inquiring about a police case number yet. My car has been standing for more than a week now because I cannot drive a car with a broken window and no battery. I have been with them for many years and yet, when I need help, they can't even bother trying. Total lack of service or urgency.