Still awaiting claim

I’m so sick and tired of MiWay, I took car insurance with them in 2020. It was comprehensive cover and I had additional cover for smash and grab and for my Radio as well. Fast forward into May 2021 my radio got damaged and I have been trying to get a hold of the claims department with no luck. I kept on trying to get a hold of them and eventually I was contacted by a claims advisor named Fiyaad Fredericks. He helped to register my claim and I got a claim number, he then asked for the relevant documents which I have sent to him after a couple of days. He has been the worst in terms of customer feedback. I am being left in the dark not knowing what is happening with my claim. It’s been almost two months now and I’m getting frustrated!! I wouldn’t recommend MiWay to anyone if this is the service that consumers will get. I’ve had it with MiWay and will be cancelling my policy as soon as I find another insurance company that has better service.