WJvV
Wikus Jansen van Vuuren

1 reviews | Active since Jul 2018

23 May 2022, 15:55

*****ing people from other insurances with false pretences

Currently i am so furious with miway. You promised me better service which i was actually happy with outsurance and actually ****** me from my out bonus with promises of better service which i currently find is not true. You took me away from an insurance that actually cared now back to an insurance which tells me to do what to do with tracking wich i do not agree upon. I always thought that miway said we do it your way. I currently have a top of the range system installed into my vehicle that is actually higjer than the standard that miway requires with a panic button that might assist in dangerous situations and miway wants me to downgrade to a system that meets their requirements or want me to pay extra on my insurance or they will not accept my cover. This is rediculous as we all know the panic system is more advanced then the system they want installed. I told them that if they are prepared to pay the cancellation fees on my current system which i feel is more aggresive than their system which they want, i will change. This is rediculous that i have to down grade to meet their requirements and pay the cancelation fees to meet their requirements or i have to pay higher installments on my insutance. This is a disgrace. They promised me better service than outsurance provided when they stole me from outsurance which i was happy wit at the time. This is a shame. Get you facts right. I suppose that miway wanys it their way or you yiu can stay on the hiway. Get your facts straight. Your slogan says we do insurance your way. Believe me, i am prepared yo challenge this in court. Wake up and stop bull****ting people.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply23 May 2022, 16:41
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention. We can assure you that it is never our intention to upset you in any way and that this is not the level of service that we aim to deliver. We have escalated your message to the right team, and someone will be in touch as soon as possible to provide you with proper feedback. In the interim, we’re so sorry for the upset and frustrations that have resulted from this. Best regards,The MiWay Team