LM
Lindiso M

1 reviews | Active since Sept 2016

24 May 2024, 09:41

Stay away with Miway

I submitted a claim of a damaged rim, as part of the claim, the prerequisite was to do an inspection on my tyre and rim. Unfortunately I couldn't find any damage on the tyre except the rim. To cut the long story short, claim was approved for the rim, money was paid into my account. I took the wheel to wheel service centre, upon the fixing they discovered that the tyre was damaged internally. I took up the matter to the insurance that they were hidden damages, but they refused to pay and said there's nothing additional they can do because I did not see the damages.

I ask them if how do they expect me to see the internal tyre damage, but they never care about that.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply24 May 2024, 09:42
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team