SG
Sheldon G

1 reviews | Active since Dec 2015

12 Jul 2018, 09:14

Stay away from Miway - They move you at any cost and a year later you feel it

Last year May we opened a business. We purchased a brand new vehicle a few months prior. We have been loyal customers of Outsurance whom give absolutely incredible service. Miway visited us and offered a better deal so we moved across. Immediately after the shocking service started with lie after lie. We eventually got settled and now a year later unexpectedly Miway increase our premium by 24.5%. How underhanded is that so their business model is get clients moved at any cost then hit them a year later and people don't like to keep moving they then believe you will remain loyal. I sent 2 mails to ********** on the 3rd July and 6th July and they just don't bother getting back to you. I then called in and spoke to Kinglsey on the 12th July who doesn't give you the time of day so i then used the same approach and treated him exactly like he treats people. I was told there is nothing he can do and when i asked if my mail was received his exact response was "Probably". I will now deal with the underhanded Miway via social media until they settle this matter and treat clients with respect and reply to serious mails concerns and stop their practice of a year later hurting people with massive increases after moving them across to them. My policy number is ********** 8. Why we ever left Outsurance is a question that will haunt us as they are truly professional. We have personal cover since they opened back in time and had our business vehicle until Miway moved us across.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply12 Jul 2018, 09:27
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. One of our agents will be in touch with you to discuss your concerns .

Kind regards,
The MiWay Team

SG
Sheldon G's update12 Jul 2018, 11:20
Reviewer Update
David from Miway has just called and was very professional. He fully understood my concern and has immediately resovled it. I now have a contact person going forward. Well done David for coming to the rescue.
MiWay Insurance
MiWay Insurance's reply12 Jul 2018, 16:05
Official

It sounds as if David saved the day. Thanks for giving him a chance to show you just how much we value you as our client. We’ll be sure to high five him for making such a lasting impression on you and we look forward to keeping you impressed for years to come.

Kind regards,
The MiWay Team