PN
Paula N

1 reviews | Active since Mar 2018

27 Apr 2022, 02:21

STAY AWAY FROM MIWAY!!!

I am so shocked by Miways treatment towards my claim. I submitted a claim for my clutch 3 weeks ago and every single day I am being asked to provide proof of documents for my claim, every single day is a new request. It's been 3 weeks and my clutch is still not fixed. Today I am being asked to provide proof of my service history for year 2020 which I wil gladly provide on e VW sends it buy yooh guys please stay away from this insurance. If they're giving me problems for a minor claim I can't even begin to imagine what it would be like if am in an accident. Once my claim is Finalized if they ever finalize it I am definitely moving on to another insurance. I have never in my life experience such horrible service. I mean if you want proof of documents why not ask for everything all at once instead of asking I'm draps and pieces? You have just lost a customer. I am beyond disappointed!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply28 Apr 2022, 10:10
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. 
Best regards,
The MiWay Team
PN
Paula N's update10 May 2022, 19:17
Reviewer Update
What is taking so long???? Really now???