AN
ANTONETTE N

1 reviews | Active since Jul 2013

24 Jul 2023, 08:59

Stay away from Miway! Dreadful Service!!!!!!

If I could give a minus I would. What incompetence and dreadful service Miway gives

I put in a 3rd party claim where MiWay client is not claiming for their part

For over a month now the Miway liability department is either giving me the run around, when I phone I’m told my claim is only being handled by 1 person therefore no one else can help.

Whenever I call this Sam Gumbi who’s supposed to be handling my claim, I never find her

Need I mention that I get zero communication or update from them on the progress of my claim. Even when I send a follow up mail, I get zero access. This Sam Gumbi takes 8 days to respond to my email and responds with a 1 liner, not even answering any questions I place.

I’m irate with Miway and would not recommend to anyone.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply24 Jul 2023, 09:03
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team