mD
mohammed D
1 reviews | Active since Feb 2017
18 May 2021, 08:24
Stay away from Miway
On about the 8th of May I logged a simple claim for a cracked windscreen on my car.To date 2 weeks later I still have no approval for this.I can not drive the car as I can not see and it is a hazard and all miway says is they will get back to me.I escalated the query to their complaints department and they too have not evan gotten back to me for over 5 days now.People,beware of this pathetic service from miway who will not get back to you and leave you stranded or insist you put a cheap windscreen on your car and refuse you annoriginal windscreen.This is the ****py service I receive after being a client for 6 years
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Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
18 May 2021, 09:11We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around. Best regards, The MiWay Team
MiWay Insurance's reply18 May 2021, 09:11
Official
We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around. Best regards, The MiWay Team
mD
mohammed D's updateReviewer Update
18 May 2021, 13:29Response received at 9am.It is almost 2 o clock and guess what,still nobody has called or bothered
I will next be raising this to the short-term insurance ombudsman if I don't get conclusion today
I will next be raising this to the short-term insurance ombudsman if I don't get conclusion today
mD
mohammed D's update18 May 2021, 13:29
Reviewer Update
Response received at 9am.It is almost 2 o clock and guess what,still nobody has called or bothered
I will next be raising this to the short-term insurance ombudsman if I don't get conclusion today
I will next be raising this to the short-term insurance ombudsman if I don't get conclusion today
mD
mohammed D's updateReviewer Update
18 May 2021, 20:42End of day and surprise surprise,no calls or anything.Not evan the complaints department can attend to a complaint.a straight forward don't care attitude with total disregard for customers.I advise people out there to switch from miway before you need to claim and find yourself stranded like I have.
mD
mohammed D's update18 May 2021, 20:42
Reviewer Update
End of day and surprise surprise,no calls or anything.Not evan the complaints department can attend to a complaint.a straight forward don't care attitude with total disregard for customers.I advise people out there to switch from miway before you need to claim and find yourself stranded like I have.
mD
mohammed D's updateReviewer Update
02 Jun 2021, 14:42Just an update for everyone following my thread.Miway has to date still not sorted my windscreen.Miway complaints department has to date still not bothered calling me back.Their customer service and concern is non existant.To date a month later I still can not drive my car for a sime windscreen.They out smart comments on hellopeter to pretend concerned but reality is nobody will call you and nobody is interested. I have now formally had to log a dispute with the short term insurance ombudsman.For those who might not have known what route to take,please call the short term insurance ombudsman and they will gladly help you.Lets see if we get somewhere now
mD
mohammed D's update02 Jun 2021, 14:42
Reviewer Update
Just an update for everyone following my thread.Miway has to date still not sorted my windscreen.Miway complaints department has to date still not bothered calling me back.Their customer service and concern is non existant.To date a month later I still can not drive my car for a sime windscreen.They out smart comments on hellopeter to pretend concerned but reality is nobody will call you and nobody is interested. I have now formally had to log a dispute with the short term insurance ombudsman.For those who might not have known what route to take,please call the short term insurance ombudsman and they will gladly help you.Lets see if we get somewhere now