1 reviews | Active since Feb 2017

21 Jun 2018, 13:06

Stay away from Miway

I have been with Miway for a while now and a couple of months ago I signed up my new Mahindra on comercial insurance. On the 25th of May this vehicle got hijacked the following morning I reported the case to Miway giving them all relevant information. On 27th of May I was notified that my vehicle is recovered and that SAPS will inspect vehicle on 28th and I can arrange with my insurance to uplift the vehicle. I immidiatly contacted Miway to arrange, since then. The person at miway who was handed my case Joseph Rakgata went on study leave leaving me in the dark as to what s going on. I contacted him numerous times and left messsages but nothing returned. By that time my vehicle had been standing more than a week at the police lot. I finally managed to get hold of someone who also postponed yet again becuase Rustenburg was too far to come through. I was also told that there were no Mahindra aproved panelbeaters in Rustenburg and that my bakkie had to be towed to Thabazimbi. Yet afterwards I found out there are numerous other Mahindra aproved panelbeaters in Rustenburg. My bakkie is currently still at S&Z panelbeaters, my father went to panelbeaters this morning to check up on them. It has been 27 days almost a month since I reported first and my bakkie has not even been touched! All they need to do is get new key made and new batery. They still have not given me a report of the engine and gearbox. Oh and through all of this I have had to pay R5000 excess for a meager R6000 damage.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply21 Jun 2018, 13:21
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply21 Jun 2018, 16:22
Official

We are truly sorry for the delays experienced with the repairs to your car. We believe that Joseph has since given you a call to discuss the progress of the repairs and when you can expect your car to be ready.

Should you need anything else, please don’t hesitate to give us a call.

Best regards,
The MiWay Team