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Chantelle C

1 reviews | Active since Jun 2018

07 Jun 2018, 18:31

Stay away from MiWay!!!

Give you false information regarding excess, can't do their jobs and BAD client services!!!!

Tried to cancel 2 weeks ago before the policy starts, 2 times online, 2 times online chat, 5 emails and 2 calls. Still consultants call me and can't help me, saying the cancellations department will phone me to cancel, still nothing happened in 2 weeks.

You really disappointed me, i will never speak, deal or recommend them!!!

0
Replies (6)
MiWay Insurance
MiWay Insurance's reply08 Jun 2018, 08:26
Official

Please accept our sincere apology for not getting things right the first time and for any inconvenience we have caused you! An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

CC
Chantelle C's update08 Jun 2018, 10:09
Reviewer Update
Just try to call you again and asked a consultant to let the cancellations department contact me ASAP, as apparently they still can't help me!.. 2 weeks, really? And my policy didn't even start yet... i have given enough notice! 2 days after i accepted (when i notice the fals information) i already tried to cancel. Thankfully you have recordings and i have all the proof to take next steps as needed, this wouldn't be needed if you just help your client's or accept their request to cancel, it's not hard or difficult!! Bad service, so disappointed!!
CC
Chantelle C's update08 Jun 2018, 10:09
Reviewer Update
Just try to call you again and asked a consultant to let the cancellations department contact me ASAP, as apparently they still can't help me!.. 2 weeks, really? And my policy didn't even start yet... i have given enough notice! 2 days after i accepted (when i notice the fals information) i already tried to cancel. Thankfully you have recordings and i have all the proof to take next steps as needed, this wouldn't be needed if you just help your client's or accept their request to cancel, it's not hard or difficult!! Bad service, so disappointed!!
MiWay Insurance
MiWay Insurance's reply08 Jun 2018, 10:23
Official

Apologies for the delay. An agent will be in contact with you shortly to discuss your concerns.

Kind regards,
The MiWay Team

CC
Chantelle C's update08 Jun 2018, 10:43
Reviewer Update
I just want to cancel - that is ALL!.. No hassle or discussion needed.
MiWay Insurance
MiWay Insurance's reply10 Jul 2018, 11:08
Official

We’re sorry for the delay in assisting you with your cancellation request. Our Ntu department has been in contact with you in order to assist with your request.

If you need any assistance in future, please feel free to call us on ***.

Best regards,
The MiWay Team