Stay away from MiWay

<p>If anyone is wanting to take out insurance with MiWay....RUN RUN FAR AWAY!!! All good until you want to claim and then they quick to throw the policy documents in your face. They feel the need to dictate to you what you must do even though you are the client. </p> <p> </p> <p>My story on Facebook...</p> <p> </p> <p>Good afternoon, I have been very impressed with your service since I changed my insurance from Hollard to Miway, but now I had to unfortunately do my first claim on cellphone that landed underneath one of the tractors at my work and here is where I realised you are exactly the same as Hollard when it comes to claims. I reported it on Monday after it happened...received the email stating it has been logged ect. all good. Then today I receive a email from a repair company in JHB that I need to provide my address in order for them to collect my phone for an assessment. So I pay a replacement value on my cellphone monthly but yet you would rather repair it than replace it. So I pay for a new phone but once it is repaired if it is repairable then I will have a 2nd hand phone. You want to curb insurance *****...no problem you can get my phone and see for yourself what a tractor can do to phone and then ask yourself whether you want it back if it can be repaired....it will never be the same again. Nevermind the fact that I have to wait to actually hear what the outcome is. You talk about customer satisfaction...I am not satisfied at all. Monday reported it...Wednesday I get told my phone will be collected. So when will it arrive in JHB...When will it be assessed...when will it be repaired or replaced??? So I am looking at about 2 weeks without a phone??? Seems like I will have to cancel my insurance policy after this claim and definitely warn others to rather stay away.</p>