mD
morne D

1 reviews | Active since Feb 2012

03 Feb 2025, 13:00

Stay Away be aware

Insurance cancelation that ended in extra months payment.

I switched car insurance from Mi way to OUTsurance, as cancelation, I phoned and spoke to a gentleman that assisted me to get my Insurance cancelled, half way thru thru the call he told me that cancelations is not his department and that the cancelation department would contact me to have it cancelled, still waiting for that department to call me. As a busy scheduled business owner, 1000 things to do it slips your mind and you forget about it until you notice the debit order has gone down.

it leaves me with a bad taste as service delivery, almost sure I am one of a lot of clients on that, because why not just transfer me to a cancelation department and which leaves you thinking how many other clients they have the same with. with that in mind, what sneaky other ways would they end up doing should you need to claim

As a loyal claim free client I would never return

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Replies (1)
MiWay Insurance
MiWay Insurance's reply03 Feb 2025, 13:01
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team