State of decay

I generally do not like writing these reviews but I hope this review will at least sway someone to make use of a different insurer. In the 8 years that I have been a client of Miway I have had 0 claims but when I do need customer service it has been absolutely abysmal. There is a clear tone with each consultant/manager I have dealt with that they really do not care about the customer's needs. In addition, and probably the most frustrating part, is that they set expectations and never meet them. This is a clear sign of customer service standards decaying. In an oversaturated and highly competitive market such as insurance, customer loyalty as a result of good customer service is what will make a company succeed. This was something Miway did well many years ago but has fallen to new lows in this regard. Due to this lack of service, they have lost my loyalty of more than 8 years and I will move to a provider that is not only cheaper but actually values clients. And to think this all could have been avoided by Miway just sending an email.