Staff only works when you force them to!

Worst claim process!

Accident on 17 Dec. Car is considered a write off about 2 odd days later. Patiently waited for the validations process to commence (taking into account that it is Dec) 3 weeks later! Nothing!

James Pinheiro only began validating on Monday when I called to **** on MiWay. Only on Monday, 7 Jan 2019! Validations were then completed by Tuesday!

Then Leezhaen Williams calls me Tuesday evening to tell me he is waiting for the settlement letter- the one I sent the same day I was told the car is a write off! Tuesday afternoon I was told by Bridgette that the claim was with the manager. Leezhaen now says he is sending it in!

Why do I have to keep calling and ****ping people out for MiWay staff to do their jobs????