STAFF IMCOMPETENTS

I have been with Miway for 10 years now and recently tried to update my policy. Needless to say that the staff was *********** in assisting me. I requested that my excess be reduced and was told by the Miway team that if they do this then my monthly installment has to go up. My car is older than 5 years. I then requested that my husband's car must be added. I provided full description of the car and added that the sunroof was factory fitted. The lady asked how much did it cost to put in the sunroof as she could not specify same nor cover same. She did not even assist by calling a supervisor and I got the impression that I have to settle with what I have. Miway, since when are you not listening to your clients and doing things just your way. Is it not called Miway for a reason or should we, the clients start calling it YOURWAY.