staff error on your side Miway

What a bunch of slow ,un-informed sales providers and inconsistence insurance ,So useless when you need one in terms of emergency. Upon logging my claims for 1. a fridge 2. spoiled groceries and 3. a leaking geyser ,the insurance took their time to respond back and act on the matters as I feel it is urgent, it has been has been 7 days no one has been to my place to assess the damages. As if that is not enough I was then told that I was not covered for my geyser as it was not insured when I signed up with them ,This came as a huge shock as I recall the conversations that had transpired between the sales lady and I, when I was seeking to cover motorgate and borehole pump which now I am told falls under the building insurance which falls under one package with the geyser as a building insurance package. Now my question remains if I have made such request (to cover the motorgate and borehole pump) on the cover and to them where did they place it under if not a building cover insurance because every month a portion of it is taken from my bank account? I have since requested telephone voice record of what has transpired then because I am under the impression that as a customer you come to this insurance without full knowledge of their products and hope that the sales person will inform you of all their products and not fail us .

Now the company say I do not have a cover for the geyser and the matter was a closed case . I feel so let down because I am yet to be called since I requested to update my cover to the building plan and for them to investigate as to were did the place the motor gate and borehole , or am I going to wait until claims only to find out that the covers had been misplaced too.