T
Theuns

1 reviews | Active since Jan 2022

25 Jan 2024, 13:33

*********** staff

My wife took out insurance debit order was supposed to be deducted 26 and cover then to start,to her surprise the deduction went off the 25;,contacted them spoke to Katlego Mawela who said its the banks fault but later admitted it’s financial departments fault I then asked to speak to a senior because Katlego was ***********,she told me the senior is in a meeting (how convenient)after telling her I will take this further on social media she transferred me to the manager Mogheo Makgoajhane who also doesn’t know his head from his ****,when asked Miway took my money so I should be covered from today his response ,sorry for the mistake but you will only be covered from 26,then asked him so for what service am I paying for today his response eish sorry,we will send you a letter stating should your vehicle be in an accident today we will cover it ,still awaiting the letter ,would not recommend this company as mistakes like this could end up costing the customer a lot of money,and miway will just lift their shoulders .

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Replies (2)
MiWay Insurance
MiWay Insurance's reply25 Jan 2024, 13:34
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
T
Theuns's update25 Jan 2024, 13:35
Reviewer Update
Miway *****’s *****ing money from customers