Spoke to Gloria, she never received the photo, sent the photo after someone called me the next day

Spoke to Gloria, she never received the photo, sent the photo after someone called me the next day. Then spoke to Chris who assured he will draft the no claims letter and send for approval- not done, phone spoke to Olga she said no letter was drafted she will draft it and then send it to Gloria’s manager. I’ve been with MiWay for 7 years never missed a payment and the one time I need you, there are these hiccups, perhaps I should take my monthly premiums elsewhere for my 2 vehicles