Sour/********* Service from Miway

I am a Miway (car insurance) client. Today (16/11/2017) I requested a call back from Miway. I received a call from them and spoke to a guy at the call station, his name was Kwamogelo (if I remember correctly). I then requested my Claims History from him. He gladly obliged and said he has sent it as we speak, and that I "should receive it in the next few minutes). My talk with him lasted less than 5 minutes, and he asked me to rate his service. I agreed and was put through to rate the service. Afterward I kept checking my email, THERE WAS NO EMAIL FROM MIWAY WITH MY CLAIMS HISTORY. I had no airtime but had data, so I went online and requested another call back. I received an email acknowledging this with reference ********** 98. This was at 11:32am. THERE WAS NO CALL from Miway. I then went to the app and put my query down and was sent another email acknowledging this with another reference ********** 16, at 13:09. THERE WAS NO CALL FROM MIWAY. Im still waiting. Hence this post.

I was **** to, the gentleman promised to send me the claims history and he even said he will send my policy documents. All this will be on their tapes when they listen to them. Honestly I am tired of this. And I know they will respond on this post. I just want my claims history so I can seek car insurance elsewhere.