Sonia (Botes) Grobler and Miway bad service

My car was sustained engine water damage due to rain. It was towed in at BMW, ASR BMW Zambezi. The car was inspected and found to have engine water damage. The assessor recommended the car to be repaired as it is repairable. But Sonia Botes elected not to repair the car and write it off. All this time, no one called to discuss the recommendations and options. i had to call Miway call center and was told Sonia will call me. She never called. i then send her email, where are disputed the writing off as the car is repairable. Now after requesting further information, she now does not respond to my emails. I also learned through ASR BMW Zambezi that my car has been taken by Miway. God knows where as no one cares to inform me. I need my car to be repaired and now feel Miway is really inconveniencing me as estimated time to repair the car is just 3 weeks. I estimate repairs could be done and finished by end january taking into consideration parts and quality control. I am really not happy with no response attitude and having to fish for information. Hope Miway will heed my call and fix my car ASAP. That car is my valuable possession.