LB
Luke B

1 reviews | Active since Jul 2018

09 Jul 2018, 14:44

Some technology faults but otherwise good service

I have not been with miway for long and for some reason the address was listed as one I had not lived at since long before i moved to miway. I had updated my address once over the phone and once on the website and it was confirmed as a new lower premium was calculated based on my move to a secure complex from street parking. I then moved again some months later and i discovered the above address issue. After a call back with a miway representative, she updated my policy again and even lower policy premium came into effect. The miway representative was able to credit my account for the past month premium deduction from my account. However who knows for how long i have been paying more than i have to. In conclusion, their website has some issues but i like the fact they stand up to their customer feedback on Hello Peter.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply09 Jul 2018, 15:39
Official

It’s so nice to hear that things were done your way. Thanks for taking the time to share your positive service experience with us and for showing recognition where it is due. We’ll be sure to do the same!

Best regards,
The MiWay Team