Some people should NOT work in customer service!

Wow - still in shock. Can not believe that someone specifically employed to deal with customers during a time of crisis can be SO RUDE! Firstly it has taking him 2 weeks for him to call me since I logged a claim. ACCUSES ****erally scolding me) me of not filling in information on the form. I submitted the claim via the app and filled in everything the app allowed me to or asked me to. I was upset that I only get this 2 weeks after my claim was logged and then he took off with me. I mentioned to him that I am not sure why is saying that there is stuff missing when someone else (Precious) already call me and said my claim was approved and that she will phone me the next day (which never happened) to confirm which Panel Beaters I can use to do the repair. Disgusted at this whole process. <br> <br>